eCommerce Returns & Exchanges Solution
Here are some of the features we offer:
- Return identification by RMA or Order Number
- State verification for immediate re-stocking
- Keep track of your hurt items
- One step exchange process: as soon as product is returned, the new one is on its way automatically, without any action required on your side.
- Pre-paid return postage or label (including RMA)
- Return initiation plug-in (optional integration)
- Return or exchange status
- Exchange product allocation to hold inventory
- Improve overall customer satisfaction
- Return status notification by email
Note: *Return orders handling price is the same as for orders shipping out.
A positive experience delivered to a customer determines whether that customer will come back or not. Internet-retailers can enhance the user experience prior to purchase but focus on the post-purchase experience is the most important part in keeping your quality of service at satisfactory levels.
Specifically with the processing and communication management of consumer returns. In fact, according to Harris Interactive, 85% of customers say they will stop buying from a retailer if the returns process is a hassle. Meanwhile, 95% of them say that if the return or exchange process is convenient, they will most likely shop at the site again.
Returns are an inevitable truth in the online retail industry. If you provide a bad returns experience, you have lost a customer. On the other hand, offer a smooth and easy exchange or return process and you will get a loyal customer who might even advertise for you to her or his friends. Quicker inventory cycles and fluctuating retail prices make it important to not only process the return effectively for the consumer, but also get it in the warehouse quickly make the return item available in the inventory for re-sale.
Thanks to our online console and inventory management system, we can provide a turnkey reverse logistics solution. We can make your return process challenges into competitive advantages while creating new revenue streams. Our reverse logistics solution can quickly integrate to your shopping cart, email- support center and call center departments for a complete solution.