A positive experience delivered to a customer determines whether that customer will come back or not. Internet-retailers can enhance the user experience prior to purchase but in the apparel industry, focus on the post-purchase experience is the most important part in keeping your quality of service at satisfactory levels.

  This is where many online retailers drop the ball; specifically with the processing and communication management of consumer returns. By incorporating new strategies to optimize this process, retailers can increase customer retention and add new revenue streams to the direct business.

  In fact, according to Harris Interactive, 85% of customers say they will stop buying from a retailer if the returns process is a hassle. Meanwhile, 95% of them say that if the return or exchange process is convenient, they will most likely shop at the site again.

  Returns are an inevitable truth in the online retail industry.  Most companies refer to this as the painful truth of selling clothing and apparel online.  Specially in this product category, the importance of online return policies become painfully obvious.  Since every garment fits different in each person, people need to try before finally buying the product.  If you provide a bad returns experience, you have lost a customer.  On the other hand, offer a smooth and easy exchange or return process and you will get a loyal customer who might even advertise for you to her or his friends.  For apparel commerce, consumer returns reach levels as high as 20% and an efficient returns process is critical to overall success. Quicker inventory cycles and fluctuating retail prices make it important to not only process the return effectively for the consumer, but also get it in the warehouse quickly make the return item available in the inventory for re-sale.

  Thanks to our online console and inventory management system, we can provide a turnkey reverse logistics solution. We can make your return process challenges into  competitive advantages while creating a new revenue streams.  Our reverse logistics solution can quickly integrate to your shopping cart, email- support center and call center departments for a complete solution.  

Here are some of the features we offer:

• Return identification by RMA or Order Number
• Good-state verification for immediate re-stocking
• Keep track of your hurt items
• One step exchange process:  as soon as product is returned, the new one is on its way automatically, without any action required on your side.
• Pre-paid return postage or label (including RMA)
• Return initiation plug-in (optional integration)
• Return or exchange status
• Exchange product allocation to hold inventory
• Improve overall customer satisfaction
• Return status notification by email